Got Questions?
hiyabet Has Answers.

Signing up on hiyabet is straightforward. Click the Register button on the homepage, then fill in your full name, date of birth, email address, and Philippine mobile number. You'll receive a one-time PIN (OTP) to verify your number. Once verified, set a strong password and you're good to go. Remember — you must be at least 21 years old to register, in line with Philippine gaming regulations.

hiyabet requires standard KYC (Know Your Customer) documents to verify your identity. Accepted documents include:

• Philippine passport
• SSS or GSIS ID
• Driver's license
• PhilSys National ID
• Voter's ID

Upload clear photos of your chosen ID through the Account Verification section in your profile. Verification is usually completed within 24 hours on business days.

No. hiyabet strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option on the hiyabet Login page instead of creating a new account.

Go to the hiyabet Login page and click Forgot Password. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. For further help, contact our 24/7 support team via live chat.

Log in to your hiyabet account and navigate to My Profile in the account menu. You can update your contact number, email address, and preferred language there. Note that your full name and date of birth cannot be changed after verification — these are locked to prevent fraud. If there's a genuine error, contact our support team with supporting documents.

If you wish to permanently close your hiyabet account, contact our support team via live chat or email at [email protected]. Before closure, make sure to withdraw any remaining balance. Account closure requests are processed within 5 business days. Alternatively, if your reason is gambling-related, we strongly recommend using our self-exclusion tool instead.

hiyabet supports a wide range of Philippine payment options:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). hiyabet does not currently accept cryptocurrency payments.

The minimum deposit on hiyabet is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes.

GCash and PayMaya deposits are credited to your hiyabet account instantly in most cases. Bank transfers may take between 15 minutes and 2 hours depending on your bank's processing time. If your deposit hasn't appeared after 2 hours, contact hiyabet support with your transaction reference number and we'll resolve it promptly.

Withdrawal processing times on hiyabet vary by method:

• GCash / PayMaya: 15 minutes to 1 hour
• BPI / BDO / Metrobank: 1 to 3 business days

Withdrawals are processed Monday to Friday, 9 AM to 9 PM (Philippine time). Requests submitted on weekends or public holidays are processed on the next business day. Your account must be fully verified before withdrawals are approved.

The minimum withdrawal on hiyabet is ₱200 for GCash and PayMaya. For bank transfers, the minimum is ₱500. Withdrawals can only be sent to a payment method registered in your own name — third-party withdrawals are not permitted under hiyabet's anti-money laundering policy.

hiyabet does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash charges a small fee for certain transfer types. We recommend checking with your payment provider for their current fee schedule. hiyabet absorbs all platform-side processing costs.

hiyabet offers a wide selection of games for Filipino players, including:

• Slots — hundreds of titles from top providers
• Live Dealer Games — baccarat, roulette, blackjack, and more with real dealers
• Bingo — fast-paced online bingo rooms
• Fortune Tree — hiyabet's featured Asian-themed game

New games are added regularly. Visit the hiyabet Casino page to browse the full library.

Yes. All games on hiyabet use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness. Live dealer games are streamed in real time from professional studios, adding an extra layer of transparency.

Absolutely. hiyabet is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit hiyabet.net on your phone's browser, log in, and start playing. The mobile interface is designed for touch screens, so navigation and gameplay feel natural on any screen size.

Fortune Tree is one of hiyabet's featured games — an Asian-themed slot experience inspired by luck, prosperity, and traditional Filipino-Chinese cultural symbols. It features multiple paylines, bonus rounds, and free spin mechanics. It's a fan favorite among players in Manila and Makati who enjoy themed slot experiences with high entertainment value. Visit the Fortune Tree page to learn more.

Minimum bets vary by game type. Most slot games on hiyabet start from as low as ₱1 per spin, making them accessible for casual players. Live dealer table games typically start from ₱50 per hand or round. Bingo tickets start from ₱10. Maximum bet limits also vary by game — check the individual game's info panel for specific limits.

hiyabet offers a welcome bonus for new players upon their first deposit. The bonus is credited automatically to your account after your first qualifying deposit. Specific bonus amounts and terms may vary depending on current promotions — check the Promotions section after logging in for the latest offer. All bonuses are subject to wagering requirements before withdrawal.

Wagering requirements (also called rollover or playthrough) specify how many times you need to bet your bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Always read the full bonus terms in your hiyabet account before claiming any offer.

Yes. hiyabet rewards regular players through a loyalty program where you earn points for every real-money bet placed. Points can be redeemed for bonus credits, free spins, or exclusive rewards. Higher-tier VIP members enjoy benefits like faster withdrawals, dedicated account managers, higher deposit limits, and invitations to special events. Your tier is automatically updated based on your activity level.

Bonus funds can generally be used across most hiyabet games, but some bonuses are restricted to specific game categories — for example, a free spins bonus may only apply to selected slot titles. Live dealer games sometimes contribute at a lower rate toward wagering requirements. Always check the specific bonus terms to see which games are eligible and at what contribution rate.

If you prefer to play without bonus restrictions, you can opt out of bonuses in your hiyabet account settings under Bonus Preferences. Once opted out, deposits will not automatically trigger bonus offers. You can re-enable bonus eligibility at any time. Note that once a bonus has been credited and wagering has begun, it cannot be reversed — opt-out must be set before making a deposit.

Yes. hiyabet operates under applicable gaming regulations and takes player security seriously. The platform uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. All financial transactions are processed through secure, PCI-compliant payment gateways. Player funds are held in segregated accounts, separate from operational funds.

hiyabet collects and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your data is never sold to third parties. We use it solely for account management, identity verification, fraud prevention, and improving your experience on hiyabet. For full details, read our Privacy Policy.

If you notice any suspicious activity on your hiyabet account — such as unrecognized logins, missing funds, or changed details — take these steps immediately:

• Change your password right away via the hiyabet Login page
• Contact hiyabet support via live chat to freeze your account
• Review your linked payment methods for unauthorized transactions

We recommend enabling two-factor authentication (2FA) in your account settings for an extra layer of protection.

hiyabet only shares your information with trusted third parties that are essential to operating the platform — such as payment processors, identity verification providers, and fraud prevention services. These partners are contractually bound to handle your data securely and only for the specified purpose. hiyabet does not sell, rent, or trade your personal information to marketers or unrelated third parties. See our Privacy Policy for the full list of data sharing practices.

You must be at least 21 years old to register and play on hiyabet. This is in accordance with Philippine gaming regulations. hiyabet performs strict age verification during the registration and KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. We have zero tolerance for underage gambling.

hiyabet provides a full suite of responsible gaming tools accessible directly from your account settings. To set limits:

• Log in and go to Account Settings → Responsible Gaming
• Select Deposit Limits or Loss Limits
• Choose a daily, weekly, or monthly limit and confirm

Lowering a limit takes effect immediately. Raising a limit requires a 7-day cooling-off period to protect players from impulsive decisions. Visit our Responsible Gaming page for the full list of available tools.

Self-exclusion is available directly from your hiyabet account. Go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. The exclusion takes effect immediately. During this period, your account is fully locked and all marketing communications are suppressed. If you need help activating self-exclusion, contact our support team and we'll process it within 24 hours.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) operates responsible gaming programs and resources for Filipino players. You can also reach out to:

• PAGCOR Responsible Gaming Hotline — available through the PAGCOR official website
• National Center for Mental Health (NCMH) — crisis hotline available 24/7
• hiyabet Support Team — contact us at [email protected] and our responsible gaming team will assist you

You are not alone. Reaching out is the bravest first step. Visit our Responsible Gaming page for more resources and tools.