hiyabet Privacy Policy

1. Introduction

hiyabet is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being honest and transparent about how we handle your information.

This Policy applies to all personal data collected through the hiyabet website at hiyabet.net, including data collected during account registration, gameplay, deposits, withdrawals, customer support interactions, and any other use of the hiyabet platform. It applies to all players, including those based in Metro Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

This Policy should be read together with hiyabet's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, hiyabet is the personal information controller responsible for your personal data collected through the hiyabet platform.

If you have any questions or concerns about how hiyabet handles your personal data, you may contact our Data Protection Officer at:

3. Data We Collect

hiyabet collects the following categories of personal data, depending on how you interact with the platform:

3.1 Identity & Contact Data

• Full legal name
• Date of birth (for age verification — you must be 21 or older)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Government-issued ID details (e.g., Philippine National ID, passport, driver's license, SSS ID, UMID)

3.2 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank, or other accepted banks)
• Transaction history, including deposit and withdrawal records

3.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used within the hiyabet platform
• Game history, wagering activity, and betting patterns

3.4 Communications Data

• Records of live chat conversations with hiyabet support
• Email correspondence with hiyabet
• Feedback, complaints, and dispute records

Data Category	Examples	Collected At
Identity & Contact	Name, DOB, address, email, phone, government ID	Registration & KYC verification
Financial	GCash, PayMaya, bank account, transaction history	Deposits & withdrawals
Technical & Usage	IP address, device info, game history, session data	Platform use
Communications	Chat logs, emails, complaint records	Support interactions

4. How We Collect Your Data

hiyabet collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated collection: Data collected automatically when you use the hiyabet platform, including through cookies, log files, and similar tracking technologies.
• Third-party sources: Data received from payment processors (such as GCash and PayMaya), identity verification service providers, fraud prevention services, and, where applicable, publicly available sources for compliance purposes.

5. How We Use Your Data

hiyabet uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your hiyabet player account, including verifying your identity and age.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the hiyabet platform.
• Legal compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other applicable Philippine laws and gaming regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: To monitor gaming activity and identify players who may be at risk of problem gambling, and to enforce responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the hiyabet platform.
• Marketing communications: To send you promotional offers, bonuses, and updates about hiyabet — but only where you have given your consent to receive such communications. You may opt out at any time.

6. Legal Basis for Processing

hiyabet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and hiyabet (i.e., to provide the gaming services you have registered for).
• Legal obligation: Processing is required to comply with applicable laws, including AML regulations, KYC requirements, and gaming licensing conditions.
• Legitimate interests: Processing is necessary for hiyabet's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as marketing communications, hiyabet relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

hiyabet does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers used to verify your identity and comply with regulatory requirements.
• Fraud prevention services: Service providers that assist hiyabet in detecting and preventing fraudulent activity and money laundering.
• Game content providers: Licensed game software providers whose games are available on the hiyabet platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, including disclosures to PAGCOR or other relevant Philippine authorities.
• Professional advisors: Legal, accounting, and auditing professionals, subject to professional confidentiality obligations.

All third parties with whom hiyabet shares personal data are required to handle that data in accordance with applicable data protection laws and hiyabet's data processing standards.

8. Cookies & Tracking Technologies

hiyabet uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. The types of cookies used by hiyabet include:

• Essential cookies: Necessary for the platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display options.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the hiyabet platform, helping us identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized access attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the hiyabet platform.

9. Data Retention

hiyabet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guideline:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for a minimum of two (2) years.
• Technical and usage data may be retained in anonymized or aggregated form for longer periods for analytical purposes.

When personal data is no longer required, hiyabet will securely delete or anonymize it in accordance with our data retention and disposal procedures.

10. Data Security

hiyabet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hiyabet platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls, ensuring that only authorized hiyabet personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication for internal systems that process personal data.
• Staff training on data protection and information security best practices.

While hiyabet takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hiyabet will notify you and the National Privacy Commission in accordance with applicable legal requirements.

11. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by hiyabet:

• Right to be informed: The right to be informed about how your personal data is collected and processed — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data hiyabet holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to hiyabet's legal obligations to retain certain data.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact hiyabet's Data Protection Officer at [email protected]. hiyabet will respond to all verified requests within thirty (30) days.

12. Children's Privacy

The hiyabet platform is strictly intended for adults aged 21 years and above. hiyabet does not knowingly collect personal data from individuals under the age of 21. If hiyabet becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered on the hiyabet platform, please contact us immediately at [email protected] so that we can take appropriate action.

13. International Data Transfers

hiyabet primarily processes personal data within the Philippines. In some cases, personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international game content suppliers.

Where such transfers occur, hiyabet ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that meet the standards required by the Philippine Data Privacy Act and its implementing rules.

14. Third-Party Links

The hiyabet platform may contain references to third-party services, such as payment processors. hiyabet is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of hiyabet.

15. Updates to This Policy

hiyabet reserves the right to update or amend this Privacy Policy at any time. When material changes are made, hiyabet will notify registered players via email or through a prominent notice on the platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the hiyabet platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you should cease using the platform and may request account closure by contacting support.

16. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or hiyabet's handling of your personal data, please contact us:

If you are not satisfied with hiyabet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.